Shipping Policy

For purchases made through Celestral

At Celestral, your trust means everything to us. We are committed to delivering your order securely, carefully and within promised timelines. The details below outline how shipping and delivery are handled for all domestic and international orders.

Secure Packaging & Delivery

Every order is handled with utmost care to ensure it reaches you safely.

Protective Packaging: Products are securely packed to prevent damage during transit.
Insured Shipments: Orders are insured until successfully delivered.
Trusted Logistics Partners: We work with reliable delivery partners to ensure safe and timely arrival.

Dispatch & Delivery Timelines

Orders are processed and dispatched within 4 business days.

Standard delivery time: 7–15 days (from dispatch).
International delivery timeframe: 20–30 days, depending on customs regulations and destination.
Customized and made-to-order products may require additional time.

Timelines stated above are estimates and may vary due to courier delays, customs clearance, remote locations or unforeseen circumstances.

Order Tracking

Once shipped, you will receive tracking details via SMS or email so you may monitor your shipment in real time.

International Orders

We deliver to over 150 countries worldwide. In the event an international shipment cannot be delivered due to customs restrictions or destination rules, a refund will be issued to the original payment method within 30–45 working days.

Shipping Charges

Shipping cost is based on the delivery location and order weight. Free shipping may apply during promotions or on orders above a specified value.

For enquiries regarding free shipping eligibility or current offers, please contact us at contact.celestral@gmail.com.

Delivery Address Requirements

Ensure your address details are complete and accurate at checkout.
Deliveries are made to residential or business locations only.
Orders cannot be delivered to PO Boxes or public spaces.

If you need to modify your address, contact support before dispatch.

Celestral is not responsible for misdelivery caused by incorrect, incomplete or outdated address information provided by the customer.

Delivery Attempts & Verification

High-value orders may require signature and identity confirmation upon delivery. If you are unavailable, an authorized person may receive it on your behalf.

If multiple delivery attempts are unsuccessful, the package may be returned to us. For assistance, please contact us or the assigned courier partner.

Delays Beyond Control

Delays may occur due to weather conditions, strikes, public holidays, customs inspections or other force majeure events. In such cases, we will notify you and continue to coordinate delivery.

Non-Delivery, Missing or Damaged Items

If your shipment does not arrive within the estimated timeline or arrives damaged, notify us within 30 days of purchase along with proof or tracking history.

For damaged or tampered deliveries, please decline receipt and inform us immediately.

Order Cancellation

As orders begin processing immediately upon placement, cancellations are not permitted once the order is confirmed.

Our Promise

Your experience matters to us. If you have questions or require assistance at any point in the delivery process, our support team will be happy to help.